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In office: Stamford, CT


Head of Knowledge Management

We are a venture-backed, knowledge automation tech company with a cutting edge, AI driven, SaaS platform to automate the right answers for the people that need them most.

Our platform plugs into a company’s content systems, learns from the data, and then helps employees respond to queries without hunting for information. Without Shelf, the average worker currently spends 19% of their time tracking down answers, and COVID-19 made it worse.

Our goal is to turn every customer service representative into a super-agent by helping them find answers to questions instantly. We provide immediate Day 1 ROI for some of the world’s top brands and enterprises right now.

Our mission is to empower humanity with better answers everywhere and our vision goes far beyond solutions for contact centers.

Head of Knowledge Management

The Head of Knowledge Management will report to the CEO and serve as the knowledge manager for the executive team. The ideal candidate is someone who has prior experience with knowledge management or library science and has worked with high profile individuals.

You will play a crucial role in developing and managing our organization's AI knowledge base, ensuring the efficient and effective utilization of AI-related information, tools, and resources. You will collaborate with cross-functional teams, including engineers, and business stakeholders, to capture, organize, and disseminate AI knowledge within the organization.

The Knowledge Manager will also support executive logistics and company special project duties. You’ll ensure that our CEO is on task, our office is on schedule, and that knowledge is being retained and optimized.

We are interested in intellectually curious, motivated people who have a growth mindset and get energized each day to seize a massive opportunity. We are excited to invest in and train high potential individuals ready for career growth. If this sounds like you, come and join us!

What We’re Looking For

  • Develop and maintain an AI knowledge management strategy: Design and implement a comprehensive strategy for managing AI knowledge, including capturing, organizing, and disseminating information to facilitate effective decision-making and problem-solving.
  • Knowledge capture and organization: Collaborate with AI researchers, data scientists, and engineers to identify, capture, and document relevant AI knowledge, including algorithms, models, datasets, best practices, and lessons learned.
  • Knowledge repository management: Establish and maintain a centralized repository of AI knowledge, ensuring that it is up-to-date, well-organized, easily accessible, and searchable by relevant stakeholders. Implement appropriate knowledge management systems and tools.
  • Content creation and curation: Create and curate AI-related content, including articles, case studies, tutorials, and documentation, to facilitate knowledge sharing and promote best practices in AI development and implementation.
  • Knowledge dissemination: Develop and implement strategies to effectively disseminate AI knowledge within the organization, such as training programs, workshops, newsletters, and online platforms. Ensure that relevant stakeholders have access to the latest AI insights and advancements.
  • Collaboration and communication: Collaborate closely with cross-functional teams to understand their AI knowledge needs and provide appropriate support and guidance. Foster a culture of knowledge sharing and collaboration across departments and teams.
  • Stay updated on AI advancements: Continuously monitor and research the latest developments, trends, and advancements in the field of AI. Stay informed about emerging technologies, tools, and methodologies relevant to AI knowledge management.
  • Quality assurance: Ensure the accuracy, relevance, and quality of AI knowledge resources by implementing appropriate review processes and feedback mechanisms. Regularly assess the effectiveness of knowledge management strategies and make improvements as necessary.

What You Bring

  • Proven experience in knowledge management, preferably in the field of technology
  • A continuous learning mindset and deep passion for staying updated on the latest advancements in AI and knowledge management
  • You are in love with ChatGPT and Prompt Engineering
  • You are proactive and demonstrate immense initiative -- you’re always thinking about what can be done next!
  • Exceptional writing skills, strong organizational skills with obsessive attention to detail
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders
  • Outstanding problem-solving skills and capacity to manage multiple priorities in a very fast-paced and deadline-driven environment
  • You maintain a positive attitude while demonstrating flexibility and adaptability; you can operate in ambiguity
  • Experience with knowledge management systems and tools, such as content management systems, wikis, or document repositories
  • Editor of (Blog) Content

If you are passionate about AI and have a strong background in knowledge management, we encourage you to apply for this exciting opportunity. Join our team and contribute to advancing our organization's AI capabilities through effective knowledge management practices.

What We Offer

  • Competitive starting salary, with additional bonus opportunities (based on team and individual investment performance)
  • Generous equity grant in the form of company stock options
  • Open PTO
  • Comprehensive health and wellness packages


Stamford, CT (Hybrid - Requires a minimum of 2-3x per week onsite)

Why Shelf

  • According to MarketWatch in November 2022, the global knowledge management market size was valued at US$405 Billion in 2021 and is expected to expand at a CAGR of 18.12% during the forecast period, reaching US$1.1 Trillion by 2027
  • Our Leadership Team has deep knowledge management and AI domain expertise and enterprise SaaS background to execute this plan
  • We have raised over $60 million in funding and our investors include Tiger Global, Insight Partners, Connecticut Innovations, and others
  • Our platform has been consistently rated #1 for overall usability by Gartner Digital Markets, and has received Easiest to Use, Easiest to Admin, and Highest Adoption awards from G2, and product of the year and innovation awards from leading publications, such as CIO Review.
  • We have high velocity growth powered by the most innovative product in our category, 3X growth for 3 years in a row
  • We now have over 100 employees in multiple U.S. states and European countries, and we have ambitious hiring goals over the next few months